CaptionAOLLCTermsofServiceandPrivacyPolicy

Caption AO, LLC, Terms of Service and Privacy Policy

Who we are

Last updated: December 23, 2020

Caption AO is a Loan Originator focused company that delivers Automated Origination services, software, systems, and technologies necessary to capture, cultivate, and grow consumer and partner reliance on the Loan Originator. While delivering superior service, Caption AO improves Loan Originators capacity to control his or her workflow demand by providing a humanized experience using intelligence- based automation.

Please read the Terms of Service (“Terms”) carefully. These Terms (“Agreement”) constitute a legal agreement between you and Caption AO, LLC.

These Terms contain a binding arbitration clause (in Paragraph 14 below) that impacts your rights about how to resolve a dispute.

1. Purpose

The “LO JuniorTM” website (“Site”) and mobile application (“App”) are offered by Caption AO, LLC, which aims to provide clarity in the property purchase process. By using the Site and App and any of the information and services offered through them (“Services”), you agree to be bound by this Agreement. The success of the Services, however, depends on the adherence to the terms of this Agreement by you and other Users (collectively “you,” “your,” “Users,” or “Controllers”). While Caption AO, LLC (“Caption AO,” “we,” “us,” or “our”) will do our best to enforce this Agreement, we cannot warrant or represent that other Users will in fact adhere to the Agreement and cannot act as insurers or accept any liability for their failure to do so.

2. Privacy Policy

Please read our Privacy Policy, which explains our practices relating to the collection and use of your information through or in connection with the Site or the Services. We do not ever sell your personal information, but we do have to collect certain information for the Services to work. How we use your information is always governed by our Privacy Policy, which is incorporated into these Terms. By using the App, the Site, or the Services, you understand that you are allowing us to collect and use this information.

3. Fees and Payments

LO JuniorTM calculates and bills fees in advance of the Agreement term. You will pay us the applicable fees and charges for use of the Services using of the payment methods we support. By using a credit card or other permitted payment method, you represent that you are the owner or an authorized user on that account. Fees and charges for any Services will be effective when we post the fees and charges. We may increase or add new fees and charges for any existing Services by giving you at least 30 days’ advance notice.

Cancellations and Refunds

Should you decide that you no longer want to utilize the LO JuniorTM Services, then you will be entitled to a full refund of what you paid, excluding any convenience charges, if the request for cancellation is submitted, in writing within three (3) days after you have paid. Requests for refund must be sent via email to dueces@housecents.com. We will process and return funds within 14 business days. After three (3) days, you will not be entitled to a refund. The term of this Agreement will commence on the Effective Date and will remain in effect until terminated by you or us in accordance with this section. During the term, you may cancel your LO JuniorTM Services at any time by emailing dueces@housecents.com to advise you are requesting the cancellation of your Services. In such case your Services will terminate at the end of the term for which you have paid, and you will not receive any refund for any unused days of such term.

Renewals

In order to provide continuous Services, we automatically renew all paid Services on the date of Services expiration. These renewals will be on an interval basis at the current rates below unless specifically upgraded by the User to another renewal term.

Renewals automatically happen every month on the same day of the month when you first signed up at $79.95:

Requests for cancellation must be sent via email to dueces@housecents.com. By entering into this agreement, you acknowledge that your account will be subject to the above-described automatic renewals. In all cases, if you do not wish for your account to renew automatically, please contact iHelp@housecents.com any time prior to your renewal date.

4. Access

Access. The Services will be available to access on a desktop-oriented website and on a responsive mobile web application to which users cannot access until the authorized Controller purchases these termed Services.
By entering into this Agreement, you will be granted a revocable license to access the Services. Your access privileges, however, are conditioned on your adherence to the terms of this Agreement. We reserve the right to temporarily deny you access to the Services or permanently terminate your access privileges at any time if, in our sole discretion, you have failed to abide by the terms of this Agreement or appear to us likely to do so. By agreeing to grant you access, we do not obligate ourselves to do so or to maintain the Services, or to maintain it in its present form, and we expressly reserve the right to modify, suspend, or terminate your access privileges.
Prohibited Uses. You understand, acknowledge and agree that any access or use of the Services shall be for your personal, non-commercial use only, and that you will not commercially exploit any portion of the Services.
Privileges Nontransferable. Your access privileges may not be transferred by you to any third parties.
Passwords and Security. You agree not to disclose to anyone your confidential password and to notify us immediately if there has been a breach of your security that affects our Services.

5. Acceptable Use Policy

By using the Services, you agree that:

You will only use your account or the Site, the App or the Services for lawful purposes, and not for the purpose of committing or furthering deceptive or fraudulent acts or for committing any acts that would give rise to any civil or criminal liability.
You will not use the Services to cause nuisance, annoyance or inconvenience.
You will not violate the publicity or privacy rights of another individual.
You will not use the Services, or any content accessible through the Services, for any commercial purpose, including but not limited to contacting, advertising to, soliciting or selling to, any Users.
You will not copy or distribute any content displayed through the Services.
You will not create or compile, directly or indirectly, any collection, compilation, or other directory from any content displayed through the Services except for your personal, noncommercial use.
The information you provide to us or otherwise communicate with us is accurate.
You will not use the Services in any way that could damage, disable, or overload any of our servers, or the networks connected to any of our servers.
You will not attempt to hack or gain unauthorized access to any part of the Services and/or to any service, account, resource, computer system and/or network connected to any of our servers.
You will not deep-link to the Services or access the Services manually or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy or monitor any portion of the Services or any content on the Services.
You will report any errors, bugs, unauthorized access methodologies or any breach of our intellectual property rights that you uncover in your use of the Services.
You will not impersonate another person, act as another entity without authorization, or create multiple accounts.
Your User content does not violate any state or federal law designed to regulate electronic advertising;
Your User content does not contain pictures, data, audio or visual files, or any other content that is excessive in size, as determined by us in our sole discretion.

6. Information About Our Services

While we will always use our best efforts to ensure the accuracy and completeness of information provided on our Services, we cannot guarantee the accuracy, adequacy, quality, or suitability of any data on our Services and expressly disclaim liability for errors and omissions in the contents of our Services. Any use or reliance on any content or materials posted via the Services or obtained by you through the Services is at your own risk. Any link to a website or phone number owned by a third party does not constitute an endorsement, approval, association, sponsorship, or affiliation with the linked site or phone number. When you follow a link to another website, that website will be governed by different terms of service and a different privacy policy. You should be sure that you read and agree to those policies.

7. Intellectual Property Ownership

The App and Site contain content that is protected by copyrights, trademarks, service marks, trade dress, patents, moral right, or other proprietary rights (“Content”), and you understand that these rights are valid and protected in all forms, media, and technologies existing now or later developed. We (and our licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Content and Services. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Services, or any intellectual property rights owned by us. The Content associated with the Services belongs to us, and no right or license is granted to use them. You agree that you will not remove, alter or obscure any Content incorporated in or accompanying the Services without the permission of Caption AO.

8. User Submissions and Content

We may provide you with interactive opportunities through the Services. You represent and warrant that you are the owner of, or otherwise have the right to provide, all User content that you submit, post and/or otherwise transmit through the Services. You hereby grant us a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works, distribute and/or otherwise use the User content in connection with our business and in all forms now known or hereafter invented, without notification to and/or approval by you, except as otherwise required by law.

Feedback. You agree that any submission of any ideas, suggestions, and/or proposals to us through our suggestion, feedback, or similar pages (“Feedback”) is at your own risk and that we have no obligations (including without limitation, obligations of confidentiality) with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback and you hereby grant to us a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sub-licensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works, distribute and/or otherwise use such Feedback, except as otherwise required by law. Feedback may be sent via email to iHelp@housecents.com.

9. DMCA Policy

We respect the copyright and other intellectual property rights of others and expect users of our website and application (collectively, the “Services”) to do the same. In accordance with the United States Digital Millennium Copyright Act (the “DMCA”), the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf, and other applicable law, we have a policy of terminating, in appropriate circumstances and at our sole discretion, users of the Service who are deemed to be repeat infringers. We also may, in our sole discretion, limit access to the Service and terminate the accounts of any users of the Service who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Notification of Alleged Copyright Infringement

If you believe that content available on or through our Services infringes one or more of your copyrights, please immediately notify our Copyright Agent by mail, email or faxed notice (“Notification”) providing the information described below, which Notification is pursuant to DMCA 17 U.S.C. § 512(c)(3). ALL

INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.

All Notifications should include the following:

An electronic or physical signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (e.g. the URL link of the material).
Information reasonably sufficient to permit us to contact the complaining party, such as the name, account name, address, telephone number, and e-mail address at which the complaining party may be contacted.
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Caption AO may request additional information before removing any infringing material. Caption AO may provide the alleged infringing party with your email address so that that person can respond to your allegations. Caption AO has registered a designated agent with the Copyright Office pursuant to 17 U.S.C. 512(c). If you believe your copyright material is being used on this Site without permission, please submit your notice to our designated DMCA agent by mail or email as set forth below:

Caption AO, LLC
113 Candace Dr. Office #8, Maitland, FL 32751

Please note that you may be liable for damages, including court costs and attorney’s fees, if you materially misrepresent that content on the Services is copyright infringing. Thus, if you are not sure that content located on or linked to by our Website infringes your copyright, you should consider first contacting an attorney. Upon receiving a proper notification of alleged copyright infringement, we will remove or disable access to the allegedly infringing material and promptly notify the alleged infringer of your claim. We also will advise the alleged infringer of the DMCA statutory counter-notification procedure described below by which the alleged infringer may respond to your claim and request that we restore this material.

10. Third-Party Sites

The Services may contain links to or display content originating from third-party websites (collectively, “Third-Party Sites”). Such Third-Party Sites are not under our control. We are not responsible for any Third-Party Sites. We do not control, review, monitor, endorse, warrant, or make any representations with respect to such Third-Party Sites, or their products or services. When you click on a link to a Linked Site, we will not warn you that you have left our Services and will not warn you that you are subject to the terms and conditions (including privacy policies) of another website or destination. You use all links to Third-Party Sites at your own risk. You should review applicable terms and policies, including privacy and data gathering practices of any Linked Sies, and make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

11. Indemnification

You agree to indemnify and hold harmless Caption AO, LLC and its officers, directors, employees, agents and affiliates (each, an “Indemnified Party”), from and against any claims, losses, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from (a) your use of and access to the App, Site or Services; (b) your violation of this Agreement; or (c) your violation of any applicable laws, rules or regulations through or related to the use of the Services. In the event of any claim, allegation, suit or proceeding alleging any matter potentially covered by the agreements in this section, you agree to pay for the defense of the Indemnified Party, including reasonable costs and attorneys’ fees incurred by the Indemnified Party. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses. This provision does not require you to indemnify any Indemnified Party for any unconscionable commercial practice by such party, or for such party’s negligence, fraud, deception, false promise, misrepresentation or concealment, suppression or omission of any material fact in connection with the Services. You agree that the provisions in this section will survive any termination of your account, this Agreement, or your access to the Services.

12. Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT TO THE FULLEST EXTENT OF LAW, YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. CHANGES ARE PERIODICALLY MADE TO THE SERVICES AND MAY BE MADE AT ANY TIME WITHOUT NOTICE TO YOU. THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATIONS OF PRIVACY AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE CONTENT MADE AVAILABLE THROUGH THE SERVICES, OR THE TEXT, GRAPHICS OR LINKS.

WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR-FREE OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES AND OTHER HARMFUL MALWARE. IF YOUR USE OF THE SERVICES RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE SHALL NOT BE RESPONSIBLE

FOR THOSE ECONOMIC COSTS. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE STATES, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY SHALL CAPTION AO, LLC (OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES) BE LIABLE TO YOU OR ANY THIRD PARTY FOR (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR DATA BREACH, OR (B) FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES (INCLUDING ATTORNEYS’ FEES) ARISING OUT OF OR IN CONNECTON WITH THESE TERMS OF SERVICE, THE USE OR INABILITY TO USE THE SITE, APP, SERVICES OR CONTENT. IN NO EVENT WILL CAPTION AO, LLC’S AGGREGATE LIABILITY (OR THE LIABILITY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES) ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SERVICE, THE SITE, APP, SERVICES OR CONTENT (WHETHER IN CONTRACT, TORT, NEGLIGENCE, WARRANTY OR OTHERWISE) EXCEED ONE HUNDRED ($100) U.S. DOLLARS. ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE MUST BEGIN WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.

14. Arbitration/Dispute Resolution

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

Any controversy or claim arising out of or relating to these Terms of Service or the Privacy Policy, including disputes regarding the validity of this arbitration clause, or the breach of any provision in these documents, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Claims shall be heard by a single arbitrator. The place of arbitration shall be Matiland, Florida. The arbitration shall be governed by the laws of the State of Florida. Each party will, upon written request of the other party, promptly provide the other with copies of all relevant documents. There shall be no other discovery allowed. The arbitration will be based on the submission of documents and there shall be no in-person or oral hearing. The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. This agreement to arbitrate is a final and irrevocable waiver of the opportunity to file a lawsuit in court to resolve claims and the right to a jury trial to the fullest extent permitted by law.

15. Exclusive Venue

To the extent the parties are permitted under this Agreement to initiate litigation in a court, both you and Caption AO, LLC agree that all claims and disputes arising out of or relating to the Agreement will be litigated exclusively within the State of Florida for courts situated in Orange County, Florida, or in federal court for the Middle District of Florida.

16. Termination

Caption AO, LLC reserves the right, in its sole discretion, to modify or discontinue the Services, or modify, suspend or terminate your access to the Services, for any reason, with or without notice to you and without liability to you or any third party. In addition to suspending or terminating your access to the Services, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal or injunctive redress. This Agreement will remain enforceable against you even after your right to use the Services is terminated.

17. General

No Joint Venture or Partnership. No joint venture, partnership, employment, or agency relationship exists between you, Caption AO, LLC or any third-party provider as a result of this Agreement or use of the Services.
Choice of Law. This Agreement is governed by the laws of the State of Florida consistent with the Federal Arbitration Act, without giving effect to any principles that provide for the application of the law of any other jurisdiction.
Severability. Except as otherwise provided herein, if any provision of this Agreement is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.
Electronic Communications. For contractual purposes, you (1) consent to receive communications from us in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. This subparagraph does not affect your statutory rights.
Entire Agreement. This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.

18. Contact Information If you have questions about these Terms or the Services we offer, you may contact us at: Caption AO, LLC
113 Candace Dr. Office #8, Maitland, FL 32751

Contact our team at: iHelp@housecents.com

CAPTION AO, LLC PRIVACY POLICY

Last updated: December 23, 2020

This Privacy Policy applies to Caption AO, LLC (“Caption,” “We”, “Our”, “Us”). This Privacy Policy explains how we collect, use and share the personal information that we gather on the “LO JuniorTM” website (the “Site”) and mobile app (“App”). By continuing to use our Site and App, you agree to the terms of this Privacy Policy.

Please click the following links to learn more about our Privacy Policy:

What Types of Personal Information Do We Collect?
How Do We Use Personal Information?
How Do We Share Personal Information?
How Do We Respond to ‘Do Not Track’ Signals?
Cookies
Visitors to the Site/App Outside of the United States
Your Privacy Choices
How Can I Correct or Update My Personal Information?
How Long Do We Retain Your Information?
Your California Privacy Rights
Children’s Privacy
Change of Control
How Do We Protect Personal Information?
Policy Updates
Contact Information

1. What Types of Personal Information Do We Collect?

Information You Give Us. You may give us information by entering information through forms or chat

on the Site or App, or by contacting us by phone or email. The categories of information include:

Contact information, such as name, address, location, email address, and telephone number
Online identifiers, such as IP address, cookies, username, and password
Other information, such as state or federal mortgage license number, company name, phone number, email address
Financial information, such as credit card information
For authorized Controllers: birthdate, a Nationwide Mortgage Licensing System number, headshot and company logo, payment method and email address.

Information We Automatically Collect. Like many website operators, we collect information that your browser sends whenever you visit our website.

This includes Log Data, such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, device characteristics, your device location and/or other geolocation information, including the zip code, state, or country from which you accessed the Sites, the time and date of your visit, the time spent on those pages and other statistics, and whether you reached our page via a social media or email campaign. This information may be collected via several technologies, including cookies, web beacons, clear GIFs, canvas fingerprinting and other means, such as Google Remarketing and Facebook Pixel.

You can control cookies in your browser to enable or disable them.

Information We Collect From Third Parties. If you access our Site or the App through third parties (e.g., Facebook or Google), or if you share content from our Site or App to a third party social media service, the third party service will send us certain information about you if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.

2. How Do We Use Personal Information?

We use your personal information for the following purposes:

To provide you with the services on our platform, which involves providing you access to loan originators
To share with third-party marketing partners to provide tailored advertising on our Site, the App and other websites that you may visit
To market our products and/or services to you
To analyze Site and App usage and improve the services offered
For market research, project planning and troubleshooting problems
For detecting and protecting against error, fraud or other criminal activity

3. How Do We Share Personal Information?

Affiliates and Service Providers. We share your information with our third-party service providers and any subcontractors as required to offer you our products and services. For example, we use the iProelio CRM and Openless App platform to communicate through various email, social media and text/SMS platforms.

Third Party Marketing and Advertising Organizations. We share your information with third party marketing and advertising partners to provide tailored advertising on our Site, the App, and other websites that you may visit.

Third Party Links and Websites. Our Site and App may contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any data to these websites.

Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or the protect the rights, property, or safety of others.

4. How Do We Respond to ‘Do Not Track’ Signals?

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals.

5. Cookies

To make our Site and App work properly, we sometimes place small data files called cookies and other tracking technology on your device. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, shopping cart, or other preferences) over a period of time, so you do not have to keep re- entering them whenever you come back to the site or browse from one page to another.

6. Visitors to the Site/App Outside of the United States

Our Site and App are not intended for visitors outside of the United States. If you are visiting the Site or App from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Site or App will be created on servers located in the U.S., and all information you provide will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By providing us with any information on the Site or App, you consent to the transfer to, and processing, usage, sharing and storage of your information in the United States and in other countries, as set forth in this Privacy Policy.

7. Your Privacy Choices

Please contact us at iHelp@housecents.com if you would like to request access and/or make any changes to your personal information.

Marketing Opt-Out: We may use your personal information to contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email or other communication we send, or you can contact us at dueces@housecents.com to make such a request. You will continue to receive service-related messages concerning products and services you have purchased (unless we have indicated otherwise).

8. How Can I Correct or Update My Personal Information?

If your personal information changes (such as your mailing address), or if you no longer desire to use our Services, you may correct, update, or remove your personal information provided to us. This can be done by sending an email to iHelp@housecents.com.

9. How Long Do We Retain Your Information?

We will retain your information for the period necessary to fulfill the purposes for their collection as outlined in this Privacy Notice, unless a longer retention period is either mandated by Caption AO’s contractual requirements, internal policies, or otherwise required or allowed by law. It is not always possible to completely remove or delete all of your information due to technical constraints, contractual, financial, or legal requirements. Where it is not possible to remove or delete all information, Caption AO will continue to safeguard your information as detailed herein.

10. Your California Privacy Rights

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us at the information below.

11. Children’s Privacy

The Site and App are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us using the contact details provided in the “Contact Information” section below. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

12. Change of Control

Personal information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other change in control. In the event that we go through a business transition, such as if we sell, merge or transfer any part of the business, part of the sale may include your personal information.

13. How Do We Protect Personal Information?

We use a variety of security measures to help protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction of your personal information when you enter, submit, or access your personal information on the Site or App. For example, when possible, we use encryption to transfer and store data. App users will use token-based authentication for their access. We further limit access to this data using access controls and confidentiality commitments.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personal information obtained through the Site and App, we cannot ensure or warrant the security of any information you transmit to us.

Users will receive a token from their authorized Controller(s) that are unique and associated with individual users. Only the token is required to access the application data. Therefore, akin to a username and password, if a token is lost, shared or stolen, whoever has the token will have access to the user’s account and the data it presents in the application. Users should be cautioned to protect the token from unauthorized access.

14. Policy Updates

We may update our Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to ensure you are familiar with the most current version.

15. Contact Information

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:

Caption AO, LLC
113 Candace Dr. Office #8, Maitland, FL 32751

Contact our team at: iHelp@housecents.com